Terms & Conditions

1.0 — Contract

This contract is made between Pack My Home (“the Movers”) and the Customer. All business undertaken by the Movers, including the provision of any advice, information or other services, is undertaken upon and subject to these conditions.

2.0 — Acceptance of Goods

Pack My Home accepts goods for carriage only upon these terms and conditions:

2.1 For all house/office moves, furniture relocation and general freight movement, where prices are quoted based on information provided by the customer, Pack My Home reserves the right to modify prices as a result of incorrect volume, dimension and/or weight, or access conditions (e.g. stairs or balcony) varying to those quoted by the customer at the time of booking. Additional charges may also be incurred for redirection, multi-route, additional labour not requested, storage, etc. There will be an extra charge of $100.00 for each item for any extra-heavy or oversized item, such as pool tables or any items over 80 kg. It is the customer’s responsibility to inform us in advance if the move includes any item of such or similar nature.

2.2 If Pack My Home notices that goods are not safe to transport or are insufficiently packaged and may cause potential damage to either the item being moved or other items, including the vehicle, the company reserves the right to reject acceptance of the items.

2.3 The Customer will not give to the Movers for packing, removal or storage:

• a) Any article or substance which is, or is likely to be, of a dangerous, corrosive, inflammable, explosive or damaging nature, or anything likely to encourage vermin, borer or any other pest.
• b) Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of a similar kind.
• c) Prohibited or stolen goods, drugs/medicines, aerosols, paints, firearms, gas cylinders and ammunition.
• d) The customer will empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.
• e) Any animals and their cages or tanks, including pets, birds or fish.

2.4 — Access, parking and legal documents

• a) The Customer will notify Pack My Home if there is not suitable and convenient access to the place from which the goods are to be removed. The Contractor may make an extra charge due to any access restrictions and will not be liable for any goods damaged through the lack of such access.
• b) It is the customer’s responsibility to provide good, safe and secure parking/access/driveway/pathway, etc, to the property for the truck and movers.
• c) Obtain, at your own expense, all documents, permits and licences necessary for the removal to be completed.

3.0 — Other Liabilities & Limitations

• a) Whilst our team of movers provides the highest care and attention to your house and property when carrying out your move, there remains the risk of marking/scuffs to door frames, floors, vinyl, internal walls and stairwells, especially when handling large furniture, whiteware items or kitchen appliances. Whilst the risk is low, all work carried out at either the loading or unloading site will be carried out at “Owner’s Risk”.
• b) Please particularly note that damage caused by vehicles to lawns, driveways, footpaths, underground pipes, cables, sewerage and other underground installations is not covered. Should our staff be instructed by the property occupier, or any person acting on their behalf, to drive, park or manoeuvre vehicles in or near an area where such damage is likely to occur, compliance with such instructions will not in any way involve the Company or its insurers in responsibility for any subsequent damage which may be sustained. Such responsibility will rest solely in the hands of the Owner.

4.0 — Carriers Liability

Items carried by Pack My Home are protected by Carriers Liability Insurance pursuant to the Carriage of Goods Act 1979. This cover is free to our clients but has the following limitations. Goods are covered under “Carriers Liability Insurance” whilst in transit if the vehicle is involved in an accident and the furniture is damaged — then the goods are fully insured by our insurance company. For a more comprehensive cover, please contact your own insurance company. If you are not insured, please call us to discuss further options.

• a) If damage does occur intentionally, Pack My Home insurers will manage all claims.
• b) All claims will be forwarded onto our insurer’s office with relevant supporting documentation.
• c) Any claim must be lodged in writing within 24 hours of the occurrence of damage or loss. Claims submitted outside this time will not be accepted.
• d) There is no liability for damage if goods have pre-existing damage, inherent damage/vice, or where the damage has resulted from insufficient packaging.
• e) There will be no liability for damage to owner-packed goods. If any glass or fragile item breaks (unless factory packed), or electrical appliances fail to operate after transit, the company does not take any liability.
• f) There will be no liability for third-party damage — i.e. in the event of an accident where the other party is found at fault, the carrier will not be liable for goods damaged in transit. In this case the customer must claim directly from the insurance company of the other party.
• g) In accordance with the Carriage of Goods Act, your claim will only be processed once complete payment of the move has been received and acknowledged.

5.0 — Payment

• a) All residential and non-credit-account moves are strictly cash, bank transfer or EFTPOS payment after the completion of the job, unless pre-arranged with management. With commercial office moves, we allow a maximum 7-day account.
• b) All credit card payments (Visa and MasterCard) will be charged a 3% fee to cover mobile EFTPOS terminal fees and transaction fees.
• c) Pack My Home reserves the right to ask for payment before unloading the last item/items.
• d) If full payment is not made when required, then a late fee of $50.00 + GST applies after every 24 hours.
• e) All defaulting accounts will be forwarded to third-party debt collectors at the defaulter’s expense.

6.0 — Cancellations and Delays

• a) Minimum cancellation fees of 10% will apply for all CONFIRMED bookings with 14 days’ notice.
• b) Minimum cancellation fees of 25% will apply for all CONFIRMED bookings with 7 days’ notice.
• c) Minimum cancellation fees of 50% will apply for all CONFIRMED bookings with 72 hours’ notice.
• d) Minimum cancellation fees of 75% will apply for all CONFIRMED bookings with 24 hours’ notice.
• e) Pack My Home will make every effort to carry out your move as scheduled at the time of booking. However, delays can occur for a range of reasons, including but not limited to bad weather conditions, delays in moves booked prior, mechanical breakdowns, technical issues, and traffic delays. Scheduled start times cannot be guaranteed and Pack My Home will not be responsible for paying any costs or expenses you may incur as a result of the delay or cancellation.

7.0 — Termination

We are fully authorised to terminate your move:

• a) If there is wrong information provided at the time of booking/quote by the customer.
• b) If movers are not comfortable performing the job due to unacceptable behaviour of the customer.
• c) If the work environment is not safe to perform the job, and there are safety issues.

8.0 — Google

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Questions about these terms? Call 022 681 8326 or email sales@packmyhome.co.nz.